City of Fremantle Microsoft Surface Device Upgrade

This case study details the City of Fremantle's initiative to upgrade its ageing device fleet with Microsoft Surface devices provided by Data#3. The objective was to modernize the technology without overburdening the IT team during a relocation. The project faced challenges due to the COVID-19 pandemic, which affected device availability and required adjustments to procurement plans. The City opted to buy out its existing devices to maintain operations while navigating these disruptions. The upgrade resulted in improved mobility and productivity for staff, as well as reduced support demands on the IT team. The new devices facilitated a flexible working environment, allowing employees to work effectively both in the office and remotely. Feedback from users has been positive, highlighting the smooth transition and enhanced capabilities of the new devices. The case study illustrates the importance of strategic planning and collaboration in managing technology upgrades during challenging circumstances.