Department for Education South Australia Managed Services Transition

This case study details the transition of the South Australian Department for Education to a new managed service provider, Data#3. The Department aimed to achieve a smooth transition that would enhance transparency and foster a true partnership. The document outlines the challenges faced by the Department, including the need for a strategic relationship with a service provider capable of understanding the unique processes of the education sector. It describes how Data#3 was selected through a competitive tender process, emphasizing the importance of established systems and customer references. The case study highlights the collaborative approach taken during the transition, including weekly meetings and progress reports to ensure alignment with the overarching plan. The integration of service desk tools between the Department and Data#3 is noted as a significant improvement, providing real-time visibility and enhancing efficiency. The conclusion emphasizes the importance of dedicated resources and experienced project management in achieving a successful transition and ongoing partnership.