Knight Frank Device as a Service Implementation

This case study details the implementation of a Device as a Service (DaaS) program by Knight Frank in collaboration with Data#3 and Microsoft. The objective was to address various support and system challenges faced by Knight Frank's IT team, which affected user experience and productivity. The transition to a DaaS model allowed for efficient device provisioning and management, significantly improving the overall user experience. The study outlines the challenges Knight Frank faced with multiple vendors and inconsistent support, leading to delays in device servicing and deployment. By consolidating their device management under Data#3, Knight Frank achieved a streamlined process that enhances asset control, security, and business continuity. The feedback from users has been positive, highlighting the seamless experience provided by the new system. The case study emphasizes the importance of reliable support and efficient processes in maintaining productivity across Knight Frank's 20 offices in Australia.