Penrith City Council Microsoft 365 Copilot Readiness Assessment

This document is a customer story detailing Penrith City Council's initiative to prepare for the adoption of Microsoft 365 (M365) Copilot through a Readiness Assessment conducted by Data#3. The council aimed to understand the potential benefits and risks associated with this emerging technology to enhance service delivery while ensuring proper data governance. The assessment provided insights into data-sharing practices and recommended best practices to mitigate risks. It involved a series of workshops that covered various aspects of M365 Copilot, including technology architecture and data assessment. The council's Chief Information Officer, Jane Howard, emphasized the importance of understanding how Copilot could benefit diverse roles within the organization. The document outlines the collaborative approach taken by the ICT and Information Management teams and highlights the significance of effective change management in implementing new technologies. The assessment's findings are intended to guide the council in making informed decisions regarding the rollout of M365 Copilot.