Four Cs of Enterprise Application Management

This document is a guide that outlines the Four Cs model of Enterprise Application Management, which focuses on Cost, Capacity, Coverage, and Capability. It describes how IT teams are transitioning from traditional break-fix approaches to value-added roles that emphasize project management and business analysis. The guide explains the importance of leveraging service providers to manage day-to-day operations and synchronize multiple skill sets for effective service delivery. It also details the challenges faced by IT leaders in balancing legacy applications with contemporary technologies while ensuring responsive support processes. The document emphasizes the need for a flexible delivery methodology that aligns with business processes and workflows. Additionally, it highlights Data Intensity's approach to providing global support services for enterprise applications, middleware, and databases, ensuring performance and security while adapting to evolving industry technologies. The guide concludes with a description of the team structure and capabilities required to implement the Four Cs effectively.