Key Strategies for Distributors to Enhance Productivity

This guide outlines three key strategies that distributors can implement to improve productivity. It emphasizes the importance of leveraging technology to automate manual processes, enhancing the total customer experience, and upgrading systems to take advantage of innovations. The document begins by discussing how automation can simplify work activities and reduce reliance on manual processes, particularly through the use of machine learning. It provides an example of Pacific Coast Supply, which successfully automated a complex payment process, significantly reducing the time required for employees to complete tasks. The guide further explains how the definition of customer service has evolved, requiring distributors to provide comprehensive solutions rather than merely processing orders. Lastly, it addresses the necessity of upgrading outdated systems to maintain competitiveness, suggesting that gradual changes can facilitate smoother transitions to modern platforms. Overall, the document serves as a practical resource for distributors seeking to streamline operations and enhance efficiency.