Customer Due Diligence Operational Enhancement

This document is a case study detailing the operational enhancement of Customer Due Diligence (CDD) processes for a major bank, facilitated by Deloitte's Financial Crime Operate services. The bank sought a flexible and cost-effective solution to improve its high-risk customer file reviews while maintaining business-as-usual operations. The partnership resulted in over 30% cost savings and a 75% reduction in review times through strategic collaboration and innovative solutions. The case study outlines the deployment of a tailored operating model that included both onshore and offshore resources, enabling scalability in response to business demands. A successful pilot program tested the assumptions for case processing and developed a quality assurance methodology aligned with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements. The document also highlights the engagement across various client stakeholder teams and the ongoing support provided to enhance CDD operations further.