Challenges Faced by Institutions Using Canvas

This document is a report that outlines the challenges institutions face when using the Canvas learning management system (LMS) and the reasons they may consider transitioning to Brightspace. It describes how initial ease of use can lead to complexities as teaching practices evolve, resulting in issues such as inconsistent quiz behavior, assessment limitations, and increased reliance on external tools. Faculty report spending more time troubleshooting rather than focusing on teaching, leading to inconsistencies in course quality. Administrators encounter operational challenges, including long support resolution cycles and difficulties in aligning product roadmaps with institutional priorities. As institutions scale their LMS usage, these complexities can detract from strategic initiatives aimed at enhancing digital learning and student success. The report emphasizes that students experience a fragmented learning environment due to varied technology decisions, which can undermine their confidence in the digital learning experience.