Emergency Playbook for Incident Handling

This document is a guide detailing the incident handling procedures for trading participants at Eurex and Frankfurter Wertpapierbörse (FWB). It outlines the standards and best practices established by Deutsche Börse Group to manage technical incidents effectively. The playbook emphasizes the importance of maintaining system resilience and minimizing disruptions during incidents. It describes the four lines of defense designed to enhance trading system resilience, including redundancy of core elements, physical separation, localization of issues, and a separate disaster recovery system. The document also covers incident communication protocols, both external and internal, ensuring timely updates to stakeholders. Furthermore, it includes procedures for market re-opening and monitoring trading conditions post-incident. The playbook aims to provide clarity and predictability for trading participants regarding operational procedures during technical incidents, thereby contributing to a robust trading environment. It adheres to the requirements set forth by the MiFID II regulation, ensuring compliance and operational integrity.