Emergency Playbook for Incident Handling

This document is an emergency playbook focused on incident handling for trading participants at Eurex and Frankfurter Wertpapierbörse (FWB). It outlines the operational procedures and incident communication strategies to be implemented during a technical incident. The objective is to minimize disruption and ensure a robust response in case of technical outages. The playbook details the high availability rates of the exchanges and the continuous improvement of technology and processes to enhance system resilience. It specifies the four lines of defense designed to reduce the likelihood of technical incidents and provides standardized procedures for incident communication, both internally and externally. The framework adheres to the requirements set forth by the Markets in Financial Instruments Directive (MiFID II) to ensure orderly trading conditions. The document serves as a guide for ensuring clarity and predictability for trading participants regarding incident management at Eurex and FWB.