IT Operations Management and Predictive AIOps Overview

This document is a technical report that outlines the challenges and solutions associated with IT operations management in the context of digital transformation. It describes the shift from traditional reactive IT approaches to proactive and predictive operations, emphasizing the need for a unified platform to manage IT resources effectively. The report details how ServiceNow's IT Operations Management (ITOM) and IT Service Management (ITSM) can enhance IT maturity by automating processes and improving visibility across hybrid environments. It presents specific features of ITOM, such as ITOM Visibility, Predictive AIOps, and Governance, which help organizations manage their IT infrastructure, predict issues, and ensure compliance. The report also discusses the benefits of using a single platform, including reduced mean time to resolution (MTTR) and improved incident management. Challenges faced by organizations, such as siloed management tools and excessive event noise, are addressed alongside the solutions provided by ServiceNow, highlighting the importance of automation and integration in modern IT operations.