Device Management Automation Implementation at Arrow

This case study outlines the implementation of Devicie for device management at Arrow, a major telecommunications and IT service provider in Australia. The document details the challenges faced by Arrow, including inefficient manual processes for managing employee devices, inconsistent operating system versions, and time-consuming troubleshooting of bugs and vulnerabilities. The reliance on a remote management tool for application updates was identified as a bottleneck, hindering productivity. The introduction of Devicie allowed Arrow to automate the management of their fleet of desktops and laptops, resulting in significant time savings for their service desk team. The solution provided complete visibility and control over device status, standardized operating system versions, and facilitated remote updates. The case study highlights how these improvements enabled Arrow to enhance customer service and operational efficiency, ultimately transforming their engagement with customers from reactive to proactive.