Agile Service Management Framework Guide

This comprehensive guide by Jayne Groll, with a foreword by Denis Esslinger, explores Agile Service Management and its critical role in adapting IT services to rapidly changing business needs. It provides a practical framework for integrating Agile principles into IT service management, ensuring organizations can deliver customer value effectively. Key topics include Agile process engineering, roles, artifacts, events, and automation, making it essential for IT leaders aiming to enhance agility