
DevOps Institute
Agile Service Management Framework Guide
Pages
83
Time to read
79 mins
Publication
Language
English

Pages
83
Time to read
79 mins
Publication
Language
English
This comprehensive guide by Jayne Groll, with a foreword by Denis Esslinger, explores Agile Service Management and its critical role in adapting IT services to rapidly changing business needs. It provides a practical framework for integrating Agile principles into IT service management, ensuring organizations can deliver customer value effectively. Key topics include Agile process engineering, roles, artifacts, events, and automation, making it essential for IT leaders aiming to enhance agility