Acrobat Outsourcing Case Study on DialMyCalls

This case study examines the use of DialMyCalls by Acrobat Outsourcing, a national hospitality staffing firm. The document outlines how Acrobat Outsourcing transitioned from manual calling to utilizing DialMyCalls for sending text messages and automated phone calls, which has proven to be cost-effective and efficient. Key features highlighted include the ability to import contacts via Excel and manage contact groups easily, as well as the Access Control System that allows multiple administrators to manage a single account. The case study details the client’s needs for staffing notifications and the implementation of a two-way texting feature to facilitate communication regarding shift availability. Feedback from Acrobat Outsourcing indicates satisfaction with customer service and the convenience of the service, despite initial learning curves for recipients. The frequency of use for the service is noted as daily, emphasizing its role in the operational efficiency of the staffing firm.