Transcom's Experience with Dizzion's Desktop as a Service

This case study outlines Transcom's collaboration with Dizzion to implement a Managed Desktop as a Service (DaaS) solution. Transcom, a global customer experience specialist, has utilized Dizzion's services for over a decade, adapting to evolving client needs, particularly during the pandemic. The partnership allowed Transcom to offer a work-from-home model, which became essential as customer demands shifted. Brent Hernandez, Transcom's Director of IT for North America, highlights the benefits of real-time support and a dedicated Account Manager, which enhanced their operational efficiency. The introduction of Dizzion’s zlink BYOD functionality enabled Transcom to meet stringent security requirements, particularly in Europe, making their offerings more attractive to clients. The case study also emphasizes the rapid deployment capabilities of Dizzion's solutions, which have facilitated Transcom's growth into new markets and improved their ability to respond to customer needs swiftly. Overall, the partnership has proven to be operationally beneficial for Transcom.