ChenMed Case Study on Support Ticket Reduction

This case study details how ChenMed, a rapidly growing healthcare provider, successfully reduced learner support tickets by 63% after implementing the Docebo learning management system. Prior to this, ChenMed faced significant challenges with its legacy LMS, which resulted in 200-300 support tickets each month due to its non-intuitive interface and limited reporting capabilities. The study outlines the selection process for Docebo, where ChenMed evaluated multiple vendors and ultimately chose Docebo for its user-friendly interface and customization options. The implementation of Docebo Learn, Connect, and Learning Impact streamlined learning activities, automated recurring tasks, and improved analytics. As a result, attendance for instructor-led training reached over 95%, and course completion rates improved to 60.91%. The case study emphasizes the transformation in the learning experience for both instructors and learners, highlighting increased engagement and efficiency within the organization.