Docebo Case Study on Booking.com Learning Platform

This case study details how Booking.com transformed its instructor-led training (ILT) initiatives through the implementation of Docebo's learning platform. The document outlines the challenges faced by Booking.com, including the limitations of their previous learning platform, which hindered scalability and automation. The learning operations team was overwhelmed with manual administrative tasks, impacting their efficiency. With Docebo, the team achieved significant improvements, including a sixfold increase in ILT offerings and an 80% reduction in administrative overhead for complex programs. The case study explains the features of Docebo, such as customizable content creation, integration with third-party systems, and automation of course operations. It highlights the benefits of these features, including improved learner experiences and enhanced tracking of learning initiatives. The results indicate that the learning team saved over 800 hours of administrative time annually and increased their learning program offerings by 30%. Overall, the case study illustrates the positive impact of Docebo on Booking.com's learning operations.