Total Economic Impact Study of Dynamics 365 Business Central Migration

This document is a Total Economic Impact™ study conducted by Forrester Consulting, commissioned by Microsoft, which analyzes the financial implications of migrating to Microsoft Dynamics 365 Business Central. The study aims to provide a framework for organizations to evaluate the potential return on investment (ROI) associated with transitioning from on-premises Microsoft ERP solutions to Dynamics 365 Business Central. It outlines the benefits, costs, and risks of such a migration, including quantified benefits like productivity improvements for finance, operations, and sales staff, as well as avoided third-party fees and legacy support costs. The study also discusses unquantified benefits such as improved decision-making and employee experience. It presents a composite organization scenario to illustrate the financial impact, reporting a net present value (NPV) of $529,000 and an ROI of 265% over three years. The document emphasizes the advantages of cloud-based ERP solutions in enhancing organizational efficiency and profitability.