Eliminating Paper Payments in Leasing Operations

This case study details FPI Management's initiative to transition from paper-based rent payment processes to digital alternatives. The objective was to reduce the time onsite staff spent on managing rent payments, allowing them to focus on enhancing the resident experience. The study outlines the challenges faced, particularly the high volume of paper checks processed in large properties, and the shift in renter behavior during the pandemic, which accelerated the adoption of digital payments. FPI Management partnered with Domuso to implement a rent payment portal that offers various digital payment options, including Online Certified funds and Mobile Check Pay. This transition has led to a significant reduction in the time spent managing paper checks, enabling staff to address resident needs more efficiently. The results indicate that the adoption of digital payments has increased across FPI's portfolio, reducing the reliance on paper checks and enhancing operational efficiency for onsite teams.