International Game Technology Maintenance Success Story

This case study details the implementation of the iMaint system at International Game Technology (IGT), a global leader in computerized gaming machines. The narrative begins with John Butterfield, the Facilities Maintenance Supervisor, who played a crucial role in the transition to iMaint since its acquisition in 2004. The case study outlines the training efforts undertaken to ensure that all maintenance employees are proficient in using the system, which has resulted in improved data management and operational efficiency. It also discusses the establishment of metrics to track maintenance performance and the use of the Resource Allocation module to optimize workforce utilization. The document presents specific examples of how iMaint has enhanced productivity, including a notable increase in maintenance department productivity from 82% in January 2005 to 99.2% in December 2008. Furthermore, it highlights the innovative tracking of service contracts within iMaint, allowing for timely reviews and negotiations before contract renewals.