Claims Systems Vendors in North American Property Casualty Insurance

This report is a technical document that provides an overview of claims administration systems available for property-casualty insurance carriers in North America. It profiles 23 core claims solutions, detailing their functionality, customer bases, supported lines of business, technology, implementation processes, pricing, and support structures. The report emphasizes the significance of the claims process in the insurance industry, highlighting its role as a crucial determinant of customer experience and operational costs. It outlines the increasing focus on enhancing claims systems due to rising customer expectations and operational efficiency demands. The report aims to assist insurers in defining their core systems requirements and creating a shortlist of vendors for evaluation. It also discusses the integration of claims systems with other operational systems and the functionalities that modern claims solutions provide, including claims assignment, reserve setting, and payment processing.