Late Payment Reminder Integration for Insurers

This document is a guide that outlines the integration of SPLICE and Duck Creek technologies to enhance communication for insurers regarding late payment reminders. The integration utilizes secure phone and text technology to improve customer engagement and operational efficiency. It details the workflow involved in notifying policyholders about overdue payments through various channels, including automated calls and text messages. The guide emphasizes the benefits of this integration, such as reducing operational costs associated with live calls and direct mail, increasing the number of payments received, and enhancing the overall customer experience. By leveraging data from the Duck Creek platform, insurers can send timely reminders to policyholders, thereby fostering better relationships and improving retention rates. The document also includes statistics demonstrating the effectiveness of the integration, such as high contact and listenership rates, along with significant cost reductions.