Challenges of Switching Credit Data Providers

This case study outlines the experiences of a wood product manufacturing company that switched from Dun & Bradstreet to a low-cost credit data provider. Initially attracted by a promise of enhanced workflows and significant cost savings, the company faced numerous challenges, including poor data quality and inadequate customer support from the new vendor. The credit manager reported that the transition resulted in a manual and time-consuming credit decision process, which hindered their ability to operate efficiently. The company struggled with the inferior data quality, which was not as comprehensive or predictive as Dun & Bradstreet's offerings. Ultimately, the lack of support and failure to meet promised capabilities led the company to terminate their relationship with the low-cost provider. They returned to Dun & Bradstreet, which allowed them to regain operational efficiency through automation and reliable data, enabling them to effectively manage over 5,000 credit decisions annually.