NEAT Evaluation for DXC Technology in IT Infrastructure Management

This technical report presents the findings of the 2025 NelsonHall NEAT vendor evaluation for DXC Technology in the domain of Cognitive & Self-Healing IT Infrastructure Management Services. It includes an analysis of vendor performance across various market segments, including Overall, Server-Centric Services Capability, Cognitive Service Desk Capability, and AI Capabilities. The evaluation categorizes vendors into Leaders, High Achievers, Innovators, and Major Players based on their ability to deliver immediate benefits and meet future client requirements. The report identifies DXC as a Leader in all evaluated segments, highlighting its capabilities in AI and GenAI platforms and services. Furthermore, it outlines DXC's strategic direction, focusing on investments in GenAI and enhancing its service offerings. The document details DXC's strengths, challenges, and financial estimates for its cognitive and self-healing IT infrastructure management services, providing a comprehensive view of its market position and future initiatives.