ServiceNow Ecosystem Partners Quadrant Report March 2026

This document is a quadrant report evaluating ServiceNow partners in the APAC region, focusing on their competitive strengths, service portfolios, and innovation potential. It outlines the evolving landscape of ServiceNow as it transitions from a cloud-native platform to a central AI agent control tower for enterprise workflows. The report discusses the implications of geopolitical and macroeconomic factors on the technology landscape, highlighting a shift towards AI readiness and sovereign resilience. It details the transformation occurring in mature and emerging markets, emphasizing the importance of data sovereignty and compliance with local regulations. The report also covers the growing demand for sovereign delivery models and the challenges of AI adoption in the region. Additionally, it addresses the consolidation trend among APAC enterprises seeking to streamline operations and reduce governance burdens. The document concludes with insights into the future of autonomous operations and the evolving role of service providers in delivering measurable business outcomes.