ServiceNow Ecosystem Partners Quadrant Report March 2026

This document is a quadrant report that evaluates ServiceNow partners based on their competitive strengths, service portfolio, and innovation potential within the APAC region. It outlines the strategic shift in the ServiceNow ecosystem from technical implementation to becoming trusted advisors in AI governance, risk, and compliance. The report details how ServiceNow has evolved into a central AI agent control tower for enterprise workflows, driven by the need for organizations to adapt to a rapidly changing global technology landscape influenced by macroeconomic and geopolitical factors. It discusses the bifurcated transformation of the APAC market, highlighting the differing modernization approaches in mature markets like Australia and Japan compared to emerging markets in ASEAN and India. The document also addresses the growing demand for sovereign capabilities and the challenges of AI adoption, emphasizing the importance of governance and compliance in the deployment of AI technologies. Furthermore, it presents insights into industry verticalization, particularly the retail sector, and the trend towards consolidation among service providers in the region.