ServiceNow Ecosystem Partners Quadrant Report March 2026

This document is a quadrant report evaluating ServiceNow partners in the APAC region, focusing on their competitive strengths, service portfolios, and innovation potential. It outlines the significant transformation occurring within the ServiceNow ecosystem, driven by the need for organizations to adapt to a rapidly evolving digital landscape characterized by AI advancements and geopolitical shifts. The report details how ServiceNow is transitioning from a cloud-native platform to a central AI agent control tower, emphasizing the importance of strategic readiness among service providers. It discusses the bifurcation of the APAC market, highlighting the differing modernization approaches between mature and emerging markets. The report also addresses the rising importance of data sovereignty and compliance in service delivery, as well as the growing demand for industry-specific solutions, particularly in retail. Additionally, it notes the trend towards consolidation among service providers to streamline operations and enhance governance. Overall, the report presents a comprehensive view of the current state and future outlook of the ServiceNow ecosystem in the APAC region.