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E-Comm
Overview
E-Comm Emergency Communications for Southwest British Columbia Inc. (E-Comm) was founded in 1997 and operates within the federal government sector in Canada. The organization plays a critical role in public safety communications, managing the emergency radio network utilized by first responders across the Lower Mainland. E-Comm is responsible for answering 99% of 9-1-1 calls in British Columbia and provides essential communication services to over 30 municipalities and 70 emergency service agencies. A recent governance review conducted by Deloitte highlighted the organization's governance challenges and opportunities for improvement, including the implementation of a new governance structure and enhanced decision-making processes. The review involved extensive consultations with stakeholders, including local government officials and emergency service representatives, to gather insights into the organization's operations. The findings aim to refine E-Comm's governance model to better serve its diverse user base and adapt to evolving public safety needs.