Summary
This guide addresses the issue of text message phishing scams targeting banking customers. It outlines how fraudsters impersonate bank representatives, often using legitimate bank phone numbers to deceive customers into providing sensitive information. The document details the steps victims should take if they encounter such scams, emphasizing the importance of not responding to the fraudulent messages. Instead, it advises contacting the local bank branch or online banking services for verification. Additionally, the guide recommends changing passwords associated with bank accounts and other online services, filing a report with the FBI Internet Crime Complaint Center, and initiating a local law enforcement investigation. The document also mentions that EagleBank has a dedicated security page for further advice and encourages customers to consult their account representatives for updated fraud protection strategies.
