Multinational Pharmaceutical Company Workflow Streamlining Case Study

This case study details the collaboration between Earley Information Science (EIS) and a multinational pharmaceutical company to streamline drug portfolio workflow processes. The company faced challenges with disjointed workflows, time-consuming manual updates, and a lack of effective information architecture. EIS addressed these issues by identifying user use cases, constructing a robust information architecture, and designing a new application that improved searchability and user experience. The process involved evaluating existing taxonomies, normalizing values, and implementing controlled vocabularies to enhance consistency and discoverability of content. The new solution architecture centralized portfolio information in SharePoint, eliminating the need for multiple spreadsheets and manual data maintenance. The outcome was a more efficient workflow that significantly reduced the time spent on managing portfolio submissions and improved the overall experience for executives and maintenance teams alike.