Eckoh

Overview

Eckoh is a company based in the United Kingdom, specializing in custom software and IT services within the business services industry. Founded in 1997, Eckoh has developed solutions aimed at enhancing customer interactions, particularly in the realm of secure payment processing. A notable offering is their CardEasy solution, which facilitates PCI DSS compliant telephone payments. This solution is designed to improve the security and efficiency of contact center operations, allowing agents to handle payment-related calls without directly accessing sensitive card information. A case study involving a major US healthcare benefits management firm highlights the effectiveness of CardEasy, showcasing its ability to descope contact centers from PCI DSS requirements while maintaining a secure environment for both agents and callers. Eckoh's focus on delivering secure and efficient customer service solutions positions it as a relevant player in the business services sector, particularly for organizations that prioritize compliance and customer experience in payment processing.

Industry