Connectivity FAQ for IT Department

This document is a guide aimed at the IT department of Eddyfi Technologies product customers, detailing the connectivity requirements for various functionalities of Eddyfi Technologies products. It outlines the necessity of internet connectivity for core functionalities such as licensing, support, online storage, and teleconference access. The guide specifies the access requirements for Wi-Fi and Ethernet connections, including supported network types and the need for DHCP. It explains the licensing process using the Zentitle Nalpeiron online licensing system, including the requirements for endpoint whitelisting. Additionally, it describes the Over The Air Updater service, online storage integration with Microsoft OneDrive, and teleconferencing capabilities through Zoom. The document also addresses the Eddyfi mobile app's connectivity and the requirements for sending problem details to technical support. Furthermore, it discusses the Product Improvement Program, which collects anonymized usage metrics for product enhancement.