Guide to Service Requests for Human Resources

This guide provides detailed information regarding the Service Request categories available within the People and Money Helpdesk for Human Resources. It outlines the procedures for submitting Service Requests related to HR policies, payroll tasks, and other HR-related inquiries. Users are encouraged to utilize the People and Money Helpdesk App for submitting requests to ensure proper routing to the appropriate team. The document defines what constitutes a Service Request and emphasizes the importance of including a meaningful title to prioritize the request effectively. Additionally, it lists various categories of Service Requests, such as Enquiry, Continuous Improvement, and Contract Changes, along with their respective descriptions and requirements. The guide also notes recent changes to the Service Request categories, effective December 10, 2024, and provides links to useful resources for further assistance. Overall, it serves as a comprehensive resource for navigating the HR service request process.