Total Support Business Case for Atlassian Tools

This document is a business case outlining the need for Total Support services for Atlassian applications at <YOURCOMPANY>. It describes the challenges faced due to a lack of dedicated expertise in managing Jira and Confluence, which has resulted in inefficiencies and backlog in project rollouts. The document details the objectives of implementing an outsourcing model for Atlassian support, which includes training for users, administrative support, consultancy for backlog activities, and project work. It presents the anticipated benefits of engaging an external partner, such as cost reduction, improved productivity, and the ability for internal teams to focus on core responsibilities. Additionally, the document evaluates alternative options for support, including in-house resources and Atlassian's own support services, concluding that Total Support is the most cost-effective and efficient solution. The document emphasizes the importance of reliable expert support to enhance productivity and maximize the use of Atlassian tools.