Total Support Business Case for Atlassian Tools

This document is a business case that outlines the need for Total Support for Atlassian tools at <YOURCOMPANY>. It describes the challenges faced by the team due to a lack of dedicated experts managing Jira and Confluence, which has led to bottlenecks in productivity. The document presents the rationale for engaging an Atlassian partner to provide consistent support and expertise, enabling the team to focus on core responsibilities. It details the objectives of implementing an outsourcing model, which includes training for users, administrative support, consultancy for backlog activities, and project work. The document also discusses the expected benefits of this approach, such as cost reduction, improved productivity, and decreased risk. Additionally, it compares different support options, including in-house resources and Atlassian's own support services, highlighting the cost-effectiveness of the Total Support model. The conclusion recommends proceeding with the Total Support implementation to enhance efficiency and productivity.