Total Support Business Case for Atlassian Tools

This document is a business case outlining the need for Total Support for Atlassian tools at <YOURCOMPANY>. It describes the challenges faced due to a lack of dedicated expertise in managing Jira and Confluence, which has resulted in bottlenecks and inefficiencies. The document presents the rationale for engaging an Atlassian partner to provide consistent support and consultancy services. It details the objectives of implementing an outsourcing model that includes training, support, and project work, allowing the internal team to focus on core responsibilities. The document also discusses the expected benefits of this approach, such as cost reduction, improved productivity, and decreased risk. Additionally, it compares various support options, including in-house resources and dedicated experts, and concludes with a financial appraisal demonstrating the cost-saving potential of the Total Support model. The recommendation is to proceed with the implementation of this service to enhance efficiency and productivity for teams utilizing Atlassian applications.