Automate Incident Management for Infrastructure and Applications

This solution brief outlines the integration of eG Enterprise with PagerDuty to automate incident management for IT applications and infrastructure. The document details how this integration allows IT teams to respond quickly to performance issues, thereby enhancing service uptime and user experience. It describes the automated incident management process, where incidents are created in PagerDuty as alerts are reported in eG Enterprise. This integration enables real-time notifications about performance issues, allowing IT operations teams to prioritize and address root causes effectively. Additionally, it highlights the proactive measures available to administrators, such as early warning indicators and alerts for baseline violations, which help minimize service downtime. The brief also discusses the benefits of automated management, including error reduction, customized workflows, and improved communication among IT operations and helpdesk teams. Overall, the integration aims to streamline incident management processes, reduce mean time to repair, and provide comprehensive visibility into incident data across various IT services.