Modern Managed Service Provider Strategies

This solution brief outlines the evolving landscape for Managed Service Providers (MSPs) as customer organizations increasingly rely on IT systems for core business operations. It details how traditional remote monitoring and management (RMM) tools are becoming inadequate due to a shift in focus towards user experience and service management. The document emphasizes the importance of automation in enterprise software tools, which has reduced the need for manual tasks traditionally performed by MSPs. It highlights the necessity for modern MSPs to adapt by minimizing low-end tasks and enhancing value for customers through improved application performance and user satisfaction. The brief also discusses the capabilities of eG Enterprise, a solution that enables MSPs to provide comprehensive monitoring across various IT environments, thereby improving operational efficiency and reducing costs. Additionally, it mentions the partnership between Spadafy and eG Innovations to enhance service offerings for healthcare and commercial customers.