Eurostar SmartCheck Facial Verification Case Study

This case study outlines the implementation of Eurostar's SmartCheck, a contactless facial identity verification system developed in partnership with Entrust and iProov. The objective is to streamline the pre-boarding check-in process at London St Pancras Station, responding to the growing demand for faster and more secure travel experiences. The SmartCheck app allows eligible passengers to scan their identity documentation and verify their facial recognition alongside their tickets using their mobile devices. This innovation enables travelers to proceed through a dedicated SmartCheck corridor with a walk-past biometric checkpoint, significantly reducing wait times and the need for physical handling of tickets and passports. The study also details measures of success, including passenger adoption rates and satisfaction surveys, aiming for a target of 1,000 passengers per day utilizing SmartCheck within the first year. Overall, the case study presents a forward-looking approach to enhancing the travel experience through advanced identity verification technology.