Identity Verification Customer Success Packages Terms

This document is a guide detailing the terms of the Customer Success Packages offered by Entrust for Identity Verification. It outlines the purpose of these packages, which is to assist customers in the successful adoption and operation of services throughout the duration of the overall schedule. The guide specifies the different types of success packages available, including Standard and Premium options. Each package includes a range of typical activities such as proactive service monitoring, service and technology query management, monthly meetings and reports, and quarterly business reviews. Additionally, the Premium package offers enhanced features like early view roadmap updates and executive sponsor engagement. The document emphasizes the importance of collaboration between the customer and Entrust's Customer Success Manager to coordinate the agreed activities effectively. It also highlights the role of these packages in improving service delivery and customer satisfaction.