Worldwide Experience Build Services Vendor Assessment

This document is an IDC MarketScape excerpt that features a vendor assessment of the worldwide experience build services market for 2023–2024. It provides a quantitative and qualitative evaluation of various vendors participating in this market, utilizing the IDC MarketScape model. The assessment includes the inclusion criteria for vendors, which are based on their revenue and global practices dedicated to experience design and build activities. Key findings from the evaluation indicate that buyers value the quality of vendors' personnel and their understanding of client needs. However, vendors often struggle with differentiation from competitors and delivering innovation and creativity. The document also outlines advice for technology buyers, emphasizing the importance of client understanding, technology transformation capabilities, and the role of analytics and personalization in creating effective customer experiences. The vendor summary profiles highlight the strengths and challenges of specific vendors, including EPAM, which is recognized as a leader in this market.