Insights into the Future of BNPL for Australian Merchants

This whitepaper provides an analysis of the Buy Now Pay Later (BNPL) landscape in Australia, focusing on the perspectives of merchants regarding impending regulatory changes. It outlines the recent decision by the Australian government to regulate BNPL under credit laws, which is anticipated to enhance consumer protections. The document presents findings from a survey of over 300 merchants, highlighting key themes such as the opportunity to responsibly increase purchase values, the demand for improved service and fees, the need for enhanced brand trust in data security, and the importance of diversifying revenue streams. The whitepaper also discusses the demographic profile of survey respondents, noting that a significant portion of them are millennials and primary decision-makers in their businesses. Additionally, it examines the current state of BNPL usage among merchants and its growth in popularity, especially in a high-interest, high-inflation market. The insights aim to prepare BNPL providers for the challenges and opportunities that may arise following legislative changes.