Automation and AI in 5G Network Operations

This technical report discusses the implementation of automation and artificial intelligence (AI) in the operations of Digital Nasional Berhad (DNB), a 5G wholesale infrastructure provider in Malaysia. Established in March 2021, DNB has focused on reducing connectivity costs and bridging the digital divide. The report outlines DNB's journey from Level 2 to Level 3 in TM Forum's model for autonomous networks, achieving significant reductions in alarm notifications and improving operational efficiency. It details the use of AI for real-time data analysis, which enhances energy efficiency and streamlines enterprise processes. The report also emphasizes the importance of a strong data foundation for successful automation and the need for careful planning to avoid compounding operational issues. Additionally, it highlights DNB's collaboration with Ericsson to leverage global expertise in cybersecurity and AI innovation, aiming for intent-based operations and exploring future automation capabilities. The report concludes with insights on the challenges and opportunities in the 5G landscape.