Entel's Digital Transformation Strategy Overview

This document is an interview with Carlos Palito, the CIO of Entel, detailing the company's digital transformation strategy known as TD@E (Digital Transformation of Entel). The strategy aims to unify operations across fixed and mobile services in Chile and Peru, focusing on key areas such as network quality, customer service, and automation. Palito discusses the challenges faced by Entel in previous fragmented transformation efforts, emphasizing the need for a cohesive, long-term approach. He outlines the importance of a clear strategic vision and the necessity of engaging all stakeholders in the transformation process. The document highlights the significant investments made, including a reported US$300 million from 2015 to 2019, and the resulting improvements in operational efficiency and customer service delivery. Additionally, it describes how Entel has adapted its workforce and processes to support this transformation, aiming to create a sustainable model for future growth and innovation.