Total Economic Impact Study of Microsoft Dynamics 365 Business Central

This document is a Total Economic Impact™ study commissioned by Microsoft and conducted by Forrester Consulting. It evaluates the potential return on investment (ROI) for organizations considering the deployment of Microsoft Dynamics 365 Business Central, a cloud-based business management solution designed for small to medium-sized enterprises. The study outlines the benefits, costs, and risks associated with this investment, based on interviews with five representatives from organizations that have implemented Business Central. Key findings include significant productivity improvements for finance and operations staff, avoided costs associated with legacy ERP solutions, and the elimination of third-party fees. The analysis indicates a net present value (NPV) of $306,000 and a return on investment (ROI) of 172% over three years. The document also details the methodology used to construct a financial model representative of the composite organization created from the interview data, providing a framework for evaluating the financial impact of Business Central on potential adopters.