ESI Service Offerings Overview and Customization

This document is a guide detailing the various service offerings provided by ESI, aimed at enhancing customer business results through software investment. It outlines a range of services including Success Plan Workshops, Custom Training, Embedded Support Experts, and Custom Consulting. Each service is designed to address specific customer needs, ensuring effective deployment of software solutions and maximizing productivity. The guide describes the processes involved in each service, such as conducting workshops to define success criteria and metrics, customizing training programs based on user requirements, and providing dedicated support to optimize request management. It emphasizes the importance of collaboration and alignment among stakeholders to achieve project success. Additionally, the document highlights the outcomes expected from these services, including improved operational performance and enhanced accuracy in simulation models, ultimately enabling customers to leverage ESI software effectively.