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Esker
Overview
Esker is a software company based in the United Kingdom, established in 1985, with a workforce of between 501 and 1,000 employees. The company specializes in providing AI-driven automation solutions aimed at enhancing customer service processes within B2B environments. Esker’s Customer Service solution suite focuses on automating routine tasks related to managing customer requests, orders, and claims, thereby allowing customer service representatives (CSRs) to concentrate on higher-value activities that improve customer interactions. The suite includes features such as order management, which automates the entire order processing cycle, and claims management, which streamlines the logging, tracking, and prioritization of customer claims. By leveraging technologies like artificial intelligence and robotic process automation (RPA), Esker aims to improve customer experience through enhanced visibility, transparency, and efficiency in service delivery. The company emphasizes the importance of equipping customer service teams with tools that facilitate timely and meaningful interactions, ultimately leading to improved customer satisfaction and financial performance.