Trane Technologies ETQ Reliance Implementation Case Study

This case study outlines the implementation of ETQ Reliance by Trane Technologies, which began in 2013 under Ingersoll Rand for its Club Car brand. The strategic planning involved deploying modules for customer complaints and corrective actions, which expanded in 2016 to include Change Management and Supplier Audits across the enterprise. By 2019, Trane had scaled the use of ETQ Reliance to include Non-Conforming Material and other quality management processes, achieving significant operational improvements. The quality team successfully reduced warranty costs by 70% and scrap and rework by 32%. The document details how Trane's approach of starting with core applications helped demonstrate the platform's return on investment, leading to enterprise-wide adoption. The case study emphasizes the importance of a consistent methodology in reporting and data management, which facilitated the funding and implementation of ETQ across all plants, resulting in enhanced efficiency and quality management.