Customer Satisfaction Survey Key Findings 2025

This document is a report detailing the findings of the Customer Satisfaction Survey conducted in 2025. It outlines the methodology used, which includes computer-assisted web interviewing (CAWI) and computer-assisted telephone interviewing (CATI). The survey was conducted in multiple languages, including English, French, German, Italian, and Spanish. The report presents participation rates, overall satisfaction scores, and specific satisfaction metrics related to various EUIPO services, including examination quality, timeliness, and predictability. It also includes satisfaction ratings for the EUIPO online platform and digital services. The findings indicate trends in customer satisfaction over the years, comparing data from 2023 and 2025. Additionally, the report discusses the awareness and perception of EUIPO guidelines and services, as well as customer feedback on communication channels and alternative dispute resolution services. The data is supported by statistical margins and participation rates, providing a comprehensive view of customer satisfaction.