Increasing Efficiency of Public Employment Services

This report is a technical document detailing the project aimed at enhancing the efficiency of public employment services through the reform of ICT systems. It is the third deliverable under the contract with the Directorate General for Structural Reform Support of the European Commission, specifically benefiting the Hungarian Ministry of Innovation and Technology. The report outlines the objectives of preparing a structural reform in Hungary's Digital Public Administration, particularly focusing on employment policy. The document includes a comprehensive Catalogue of Requirements, which identifies 94 requirements categorized into 24 groups and 38 sub-groups, based on a GAP requirement analysis. The report also describes the methods used to gather information, including workshops with stakeholders and a questionnaire distributed among PES Network members to learn from their experiences. The findings and recommendations from this analysis are intended to support the upcoming phases of the project, including the assessment of alternative scenarios and the specification of the desired future state.